Refund Policy

When we refund and how to ask.

Last updated: 22 October 2026

What you are buying

VIP is a one-time payment that gives you access to VIP codes for a fixed number of days, shown at checkout before you pay. There is no subscription and nothing renews by itself, so there is nothing to cancel.

When we will refund you

  • VIP did not switch on. You paid, but your VIP access did not start, and we cannot fix it. We will fix it or refund you.
  • Double or wrong charge. You were charged twice for the same order, or the amount taken does not match the amount shown at checkout. We will refund the extra or wrong amount.
  • Service not delivered. We could not give you the access you paid for during the period you paid for. We will refund the part you did not receive.

When we cannot refund

  • Bets that lose. Our codes and predictions are estimates, not guarantees, and VIP codes are delivered as soon as your access is on. We cannot refund or cover bets, stakes or losses made with a bookmaker.
  • A change of mind after VIP access has started and the codes have been available to you.
  • Accounts closed for breaking our Terms of Service.

How to ask for a refund

Email support@aigoalpick.com from the email address on your account and include:

  • your payment reference (shown on the checkout page and in your payment email);
  • the date and amount you paid, and how you paid (Paystack or bank transfer);
  • a short note on what went wrong.

Please contact us within 7 days of the payment so we can check it quickly.

How refunds are paid

We check your request and reply as soon as we can, normally within 2 working days. Approved refunds go back to the original payment method where possible (for card payments through Paystack) or to the bank account you paid from. Your bank or card issuer may take several working days to show the money.

Failed or pending payments

If your bank took money but Paystack did not confirm the payment, VIP normally switches on by itself shortly. If it does not, or if the money is not returned to you by your bank, contact us with your reference and we will sort it out.